Privacy Policy

The FKG Group treats personal information given to us with respect and integrity. Respect and integrity form part of our core values, which are the foundation for the conduct of our business.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.

This Privacy Policy sets out the kinds of personal information we collect, how that personal information may be used, and under what circumstances it may be disclosed. References to “you” and “your” in this Policy refers to any individual about whom we collect personal information.

COMPANIES COVERED BY THIS POLICY

This Privacy Policy applies to FK Gardner & Sons Pty Ltd ABN 99 010 136 053 with its registered office at 275 McDougall Street, Toowoomba, QLD 4350 and its controlled and related entities (collectively the ‘FKG Group’, ‘we’, ‘our’ or ‘us’) and the personal information that we collect online through your use of our Website www.fkg.com.au.

COLLECTION OF PERSONAL INFORMATION

What is personal information and why do we collect it?

Personal Information is information or an opinion that identifies or can be used to identify an individual.  The types of personal information that we collect will vary depending on the reason for your dealings with us. In all cases, we will only collect personal information about you that is reasonably necessary for us to conduct and operate our business. This personal information may include, without limitation, your name, physical address, e-mail address, telephone number, fax number, preferences, information about how you use our products and services and other details regarding our interactions and transactions with you.

In some cases, we may be required to collect certain types of personal information by law.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • for the primary purpose for which it was obtained;
  • for a secondary purpose that is directly related to the primary purpose; and
  • with your consent; or where required or authorised by law.

Information collected online

We automatically collect the IP address of your device and the type of browser you are using. We use this information to direct you to the mobile, tablet- or desktop-optimised website we consider most appropriate.

We also automatically collect certain information about your use of our Website using cookies and similar technologies.  A cookie is a small data file that our Website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up our Website for any of your future visits to our Website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on our Website.

If you access our Website and do not wish to receive any cookies, you may refuse cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of our Website.

We also use Google Analytics to collect information about how users interact with our Website. This tool uses cookies to collect information in an anonymous form, including the number of visitors to our Website, from where visitors have come to our Website and the pages they visited. We use the information generated by this tool to prepare reports and improve the customer experience of our Website.

We have enabled Google Analytics Demographics and Interest Reporting features on our Website to allow us to review information about users of our Website, including identifiers such as users’ age, gender, interests, and other categories based on acquisition, behaviour and conversions metrics. We may use this information to enable us to make decisions about what information to include on our Website and how to present it. We have also enabled Google Display Network Impression Reporting on our Website to allow us to track how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services related to site visits to our Website. We and our third-party suppliers, including Google, use first-party Google Analytics cookies and third-party DoubleClick cookies together to collect the data for the Google Display Network Impression Reporting functionality.

You may opt-out of tracking from Google Analytics and/or the Google Analytics Advertising features enabled on our Website by refusing the use of cookies by selecting the appropriate settings on your browser, through configuring the Google Ad settings or by installing the Google Analytics Opt-out Browser Add-on.

Our website currently does not respond to Do Not Track signals in browsers.

How we collect your personal information

If it is reasonable and practicable for us to do so, we will only collect personal information about you directly from you, including over the telephone, by correspondence (e.g. letter, fax or email), electronically or in person. However, in some circumstances, it may be necessary for us to access or collect personal information about you from third parties with whom we do business, including an agent, employee or our authorised agents, service providers and subcontractors.

USE AND DISCLOSURE OF PERSONAL INFORMATION

The FKG Group regularly handles and transfers personal information. The personal information we collect will generally be used or disclosed for the purposes for which it is collected, and for any other purpose related to that primary purpose and for which you might reasonably expect us to use it (including as described in this Privacy Policy).

Generally, we use personal information to:

  • communicate with you;
  • provide products or services that have been requested by you;
  • manage and enhance our products and services, including analysing your feedback and future needs;
  • undertake research and analysis; and
  • undertake administrative, business-related and marketing purposes (including marketing by electronic means), where you have requested or agreed to receive this information and have not opted out.

Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt out instructions provided in the communication.

We also use personal information to protect our rights and interests, the rights and interests of other website users and any other person, and as necessary to enforce this Privacy Policy and our Terms of Use. In addition, we use personal information to comply with applicable legal or regulatory obligations, including in connection with requests from law enforcement or other governmental authorities.

We will take reasonable steps to ensure that you are aware of the purposes for which we handle your personal information, except where our collection or disclosure of the personal information is required by law.Your personal information may be disclosed to other entities within the FKG Group, and their employees, including entities operating in different countries and used by those entities for the same purposes for which we are entitled to use it.

Disclosure of personal information to external third parties

We may transfer or disclose personal information to the following parties:

  • external service providers, such as contractors, consultants, advisers or suppliers who assist us in providing our products and services (e.g., banking, mailhouse, recruitment, call centre and technology service provide) and those that act as data processors, auditors, taxation and legal advisors;
  • regulatory bodies, government agencies and law enforcement bodies;
  • other parties as permitted by law; and
  • anyone authorised by you.

We may also transfer personal information in connection with a merger or sale involving all or part of the FKG Group or as part of a corporate reorganisation or share sale or other change in corporate control.

We may disclose, use, aggregate, anonymous, pseudonymised or de-identified information about users for marketing, advertising, research, compliance, or other purposes.

Disclosure of personal information to overseas recipients 

We may transfer personal information to countries other than the country in which the information was originally collected for a variety of reasons. It is not possible to identify each country to which your personal information may be sent. We will only disclose personal information overseas in accordance with the Privacy Act.  These countries may not have the same information protection laws as Australia and may not provide the same level of protection. By providing your personal information to us you consent to the transfer of your personal information to a country other than Australia. Your personal information may be stored, accessed, used, maintained or processed in accordance with this Privacy Policy and applicable information protection laws in Australia.

DIRECT MARKETING

If you complete the enquiry form on our Website we may use or disclose your personal information for the purpose of sending you marketing materials to inform you about our products and services, upcoming promotions and events, or other opportunities that may interest you or as otherwise permitted under applicable laws.

Your prior consent will be obtained before personal information is used for marketing purposes in situations where the personal information has been collected from you and you would not reasonably expect us to use the information for that purpose, the personal information has not been collected directly from you or where sensitive information is involved. If you no longer wish to receive marketing materials from us, you can opt-out via the relevant method provided for in an electronic marketing message you receive (e.g. via an ‘unsubscribe’ link) or write to us (refer to our contact details set out below) at any time.

If you opt-out of receiving marketing material from us, we may still contact you in relation to our ongoing relationship with you.

SECURITY OF PERSONAL INFORMATION

What do we do to help protect personal information?

We take reasonable steps to protect personal information we hold from misuse, interference and loss and unauthorised access, modification and disclosure.  We maintain a range of appropriate physical, computer and network safeguards and security measures and restrict access to those who have a legitimate business purpose and reason for accessing it. We store most personal information about you in computer systems and databases operated by either us or our external service providers. However, safeguards and security measures apply to personal information in both electronic and hard copy form.

ACCESS TO AND UPDATING YOUR PERSONAL INFORMATION

You are entitled to request access to your personal information held by us.  To request access to this information please contact us using the contact details set out below.  We will require evidence to verify your identity prior to determining if your request can be fulfilled.

This service is free of charge unless the personal information requested requires additional preparation time. In this situation, we will provide a reasonable estimate of how much this service will cost and request agreement from you before proceeding.

In most circumstances we will allow you access to your personal information (including where you wish to verify your personal information). However, access may be refused where we are permitted or required by law to refuse access to such information. If we refuse your request to access your personal information, we will provide reasons for the refusal.

You may also contact us to object to our handling of your personal information on legitimate grounds relating to your situation. We request that you provide us with as much detail as you can about the particular personal information concerned to help us consider and, if appropriate, action your request.

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and current. You can help us to do this by advising us if you notice errors or discrepancies in information we hold about you and advising us if your personal details change.

If you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request the correction of your personal information by contacting us using the contact details set out below. After receiving a request from you, we will take reasonable steps to correct your information.

We may decline your request to correct your personal information in certain circumstances in accordance with the APPs.  If we do refuse your request, we will provide you with the reasons for doing so and will include a statement with your personal information about the requested correction.

Where we no longer need to use or disclose your personal information for any purpose required under the Privacy Act, this Privacy Policy, or where we are not otherwise legally required to retain that information, we will take reasonable steps to either destroy or
de-identify personal information.

PRIVACY ENQUIRIES AND COMPLAINTS

If you have any enquiries regarding this Privacy Policy, wish to access or amend your personal information or wish to make a complaint in relation to how the FKG Group has handled your personal information, you can contact our Group Legal Counsel, based at our head office in Toowoomba.  Any complaint should be made in writing and sent to us using the contact details set out below.

CONTACTING US

The FKG Group, Group Legal Counsel can be contacted as follows:

Phone:              (07) 4620 0500

Email:                info@fkg.com.au

Address:           Group Legal Counsel

FKG Group

275 McDougall Street

TOOWOOMBA QLD 4350

CHANGES TO OUR PRIVACY POLICY

From time to time, we may change our Privacy Policy to reflect our current information handling practices, to take account of new laws and technologies or the changing business environment, and to reflect changes to our operations and practices. Any changes to our Privacy Policy will be published on our Website. We recommend that you visit our Website regularly and review our current Privacy Policy.